by: Even Jahr
Self Assessment or internal control is a regular process to be repeated again and again, as part of your efforts to reach the desired level of quality you are striving for. The self assessment process shows you if you are on the right track to achieve your goals, and it can also show you where you can find room for improvement in your working processes.
How to define the metrics.
What can you measure? Any working process in your department can be measured. Whether it is opening a new user account, setting up new a PC, ordering software, answering a call on the help desk - all these processes can be defined and measured. The way to do this is to set up a flow diagram, and define the working steps one by one until you have the defined the complete process. For each step in the process from beginning to end you should define the input needed to start the step, how the step is to be performed and finally, the result of the process. The process also involves defining 4 roles or levels of participation in the different steps of the process, execution defines the person who I doing the job, which normally means the person who is responsible. P for participation, who takes part in the process step, I for information, who, if any, needs to be informed about the result of the step. As you work your way through the process you are defining, make sure that all important steps to complete a process are included.
Have a special focus on the part of the process where you have little or no influence. Your interaction with other departments is important to measure, so define the steps where you need information from other departments or give information to other departments with great care. As an example, if you are defining how to open a new user account as a process, then you can have the following steps:
1) receive requisition for new user
2) crate new user on the network
3) Update user list
4) Update Hardware Inventory list
5) Update software licenses
6) Report back when everything is ready
If you in addition define the 4 levels of participation in the process, your procedure is ready.
How to do the self assessment / internal control. The self assessment is a process where you go through all the steps required to perform a task, step by step as defined in the procedure.
If the step is performed satisfactory, you have a situation that is called compliance. Compliance means that all is working well without errors.
If the step is not performed satisfactory, you have a situation we call non-compliance.Non-compliance means that there are some errors in performing the work, and these errors have to be corrected.
When you have compliance, you can complete your internal control. All is working well and according to procedure, just write a small report on your findings and send a copy to your immediate superior. Never forget the internal marketing you should do to improve your standings.
If you have a non-compliance situation, you will have to ask yourself the following questions: Are there errors in the way I perform the internal control? If you have errors in the way you do the internal control, it is easy to correct and then just repeat the process to see if your result is correct. Are there errors in the working procedures? A non-compliance situation may be a good indication. If the working procedure contains logical errors, people will bypass the steps you have defined simply because it prevents them from doing their job they feel it should be performed. After analyzing the situation and if you find errors in the procedure, correct the error, implement the procedure again and do a new self assessment. Are there errors in the implementation process? If the procedure is defined the way you want it to work and people do not follow it, then you have to consider your implementation process. Perhaps you have to repeat it, or discuss the steps where you have non-compliance with your subordinates so that they understand the importance of performing the procedure as described and not bypassing any of the steps. If there are errors in the procedure they have to be corrected, and a new training has to be done. If people bypass and the procedure works the way you want, a new training is also required. Self Assessment of your procedures is a very good tool to improve performance and verify that you keep the level you want.
More so, when you have a Service Level Agreement (SLA) with your users and you have to verify performance from time to time. Then self assessment becomes a part of your regular working routine and you can document your service level with your self assessment reports.
Showing posts with label IT. Show all posts
Showing posts with label IT. Show all posts
Sunday, August 22, 2010
Saturday, August 07, 2010
How To Post Your Resumes Online?
by: Silas Reed
When you have taken the decision of leaving your current job, or you have just stepped out of your academic life and now badly in search of a job then having your resumes posted online can be of special help to you. Through many links and sources you can land upon the valuable information about the appropriate jobs and some of the good career sites can be the right options in this regard.
They can provide you with the information of posting your resumes online. Posting resume online can give you the correct start for your career. You will increase your chances of being found out by companies and recruiters. Let us have a look at the steps of posting your resumes online.
Create a resume according to the instructions given
If you have not created a resume yet, then follow the format that has been given over the net and make it suitable for many job listings.
Have your resume updated so that it is formatted in the correct way
Convert the resume to the text only document style. You need to update phrases and words in such a way so that online recruiters find it easy to locate you. This is how you can best use your resume.
If your resume is big then create multiple resumes
If your resume is really long then have them specialized. Create multiple resumes which can cater to the demands of many types of jobs. In this way you can match your resume according to the needs of your potential employer even though you know not who it is.
A cover letter should be created
It is not possible that you will manage a direct talk to your new employer over the job boards but you can achieve this making a cover letter. This cover letter should also be converted to the text only document style.
Big job boards should be targeted
You should try to post your resume over big and reputed sites like Yahoo, Monster and Career Builder.
Do not make the mistake of overlooking the smaller boards
There are many job boards that are particularly made for certain industry. Now if you can find the job board for your target industry then it is a good idea to have it posted out there in order to increase your chances of being found out by them.
Look for sites that give you the scope to upload your pictures or video
Some of the job boards have a resume builder or a resume section
Collect your job history, education, special skills from your resume and have them typed separately.
Job tools that are provided by job boards for free should be taken advantage of
Many sites have search engines that can automatically get you the links of jobs that match with your profile. You will be sent emails whenever their search matches with your profile. So it is good idea to take help of job agents which most of these job boards have in order to help you.
The above guidelines if followed can give you good results.and sign up today to get your resume posted instantly on over 60 job websites.
When you have taken the decision of leaving your current job, or you have just stepped out of your academic life and now badly in search of a job then having your resumes posted online can be of special help to you. Through many links and sources you can land upon the valuable information about the appropriate jobs and some of the good career sites can be the right options in this regard.
They can provide you with the information of posting your resumes online. Posting resume online can give you the correct start for your career. You will increase your chances of being found out by companies and recruiters. Let us have a look at the steps of posting your resumes online.
Create a resume according to the instructions given
If you have not created a resume yet, then follow the format that has been given over the net and make it suitable for many job listings.
Have your resume updated so that it is formatted in the correct way
Convert the resume to the text only document style. You need to update phrases and words in such a way so that online recruiters find it easy to locate you. This is how you can best use your resume.
If your resume is big then create multiple resumes
If your resume is really long then have them specialized. Create multiple resumes which can cater to the demands of many types of jobs. In this way you can match your resume according to the needs of your potential employer even though you know not who it is.
A cover letter should be created
It is not possible that you will manage a direct talk to your new employer over the job boards but you can achieve this making a cover letter. This cover letter should also be converted to the text only document style.
Big job boards should be targeted
You should try to post your resume over big and reputed sites like Yahoo, Monster and Career Builder.
Do not make the mistake of overlooking the smaller boards
There are many job boards that are particularly made for certain industry. Now if you can find the job board for your target industry then it is a good idea to have it posted out there in order to increase your chances of being found out by them.
Look for sites that give you the scope to upload your pictures or video
Some of the job boards have a resume builder or a resume section
Collect your job history, education, special skills from your resume and have them typed separately.
Job tools that are provided by job boards for free should be taken advantage of
Many sites have search engines that can automatically get you the links of jobs that match with your profile. You will be sent emails whenever their search matches with your profile. So it is good idea to take help of job agents which most of these job boards have in order to help you.
The above guidelines if followed can give you good results.and sign up today to get your resume posted instantly on over 60 job websites.
Thursday, August 05, 2010
What You Need To Know About An IT Staffing Company?
by: Rudy Silva
An IT staffing company doesn’t just act as a technical recruiter for IT companies. They also provide other IT-based services such as: software development and professional advice.
Finding employment is not easy. With the economic downfall and the high rate of competition among job seekers, job searching has become harder. As result, a higher number of unemployment is experienced in most areas of the world.
Every job seeker possesses special attributes that they can contribute to a company’s growth. The problem is that not all of them can create a strong and professional impression to their interviewers.
A competent worker is like a needle in the haystack. Every company wants to employ the best and most competent worker, unfortunately, finding one is not an easy task.
As observed, job seekers would impress their interviewers as best as they can just to secure the position. They would talk about their skills, abilities and positive traits. But, failing to identify which applicant could really perform the job would surely cost the company money and time.
Another problem in hiring an employee is that they generally perform efficiently at the beginning of their contract. More often than not, this is merely a short-lived efficiency. In the end, the company would end up looking for a new person to fill the position again.
One solution that is considered by both companies and job searcher is an IT staffing company. Lately these staffing companies have expanded, providing great service for all clients.
But the question is, how can an IT staffing company help you?
First, this kind of technical recruiter doesn’t just offer temporary job services; it has the ability to provide long term career management services. So whether you are a company or a job seeker, you can be sure that the money you will spend with them can be worth it.
Second, contrary to the ordinary job placement agency, IT staffing firms can be easily found in the internet. This means, you do not have to spend transportation to go through a pre-screening process. By simply passing your resume online, you’ll know whether you are qualified for a position or not.
For companies, they can easily have access on the list of available job seekers, who might pass their qualifications. This could help them save time from posting advertisements on the net, schools, government agencies or other public places.
An IT staffing agency’s first priority is to provide competent IT employees to their clients. With this, the client’s time will be again saved. How? Because they can be sure that only qualified applicants would be sent to them, thus making the pre-employment process faster.
On the other hand, job seeker’s time could also be saved. Indeed, their time is saved because they no longer have to spend their whole day browsing for a job. They can be sure that every company calls them for an interview is related to their skills.
An IT staffing company doesn’t just act as a technical recruiter for IT companies. They also provide other IT-based services such as: software development and professional advice.
Finding employment is not easy. With the economic downfall and the high rate of competition among job seekers, job searching has become harder. As result, a higher number of unemployment is experienced in most areas of the world.
Every job seeker possesses special attributes that they can contribute to a company’s growth. The problem is that not all of them can create a strong and professional impression to their interviewers.
A competent worker is like a needle in the haystack. Every company wants to employ the best and most competent worker, unfortunately, finding one is not an easy task.
As observed, job seekers would impress their interviewers as best as they can just to secure the position. They would talk about their skills, abilities and positive traits. But, failing to identify which applicant could really perform the job would surely cost the company money and time.
Another problem in hiring an employee is that they generally perform efficiently at the beginning of their contract. More often than not, this is merely a short-lived efficiency. In the end, the company would end up looking for a new person to fill the position again.
One solution that is considered by both companies and job searcher is an IT staffing company. Lately these staffing companies have expanded, providing great service for all clients.
But the question is, how can an IT staffing company help you?
First, this kind of technical recruiter doesn’t just offer temporary job services; it has the ability to provide long term career management services. So whether you are a company or a job seeker, you can be sure that the money you will spend with them can be worth it.
Second, contrary to the ordinary job placement agency, IT staffing firms can be easily found in the internet. This means, you do not have to spend transportation to go through a pre-screening process. By simply passing your resume online, you’ll know whether you are qualified for a position or not.
For companies, they can easily have access on the list of available job seekers, who might pass their qualifications. This could help them save time from posting advertisements on the net, schools, government agencies or other public places.
An IT staffing agency’s first priority is to provide competent IT employees to their clients. With this, the client’s time will be again saved. How? Because they can be sure that only qualified applicants would be sent to them, thus making the pre-employment process faster.
On the other hand, job seeker’s time could also be saved. Indeed, their time is saved because they no longer have to spend their whole day browsing for a job. They can be sure that every company calls them for an interview is related to their skills.
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